Rowies · The Scottish bakery shop
A little help, whenever you need it.
Help us find your order
Include your order number, the email address used to order and your delivery postcode. Tell us which items are affected and give a short description of the question or problem. Keep the packaging if something is damaged or incorrect.
A little help
Good to know
Does my order confirmation mean my parcel has been dispatched?
Your order confirmation acknowledges your purchase. It does not itself confirm dispatch. Check any dispatch notification for the status of your parcel, and contact us with your order number if you need help.
How long does delivery take?
Delivery timing depends on your postcode, the products in your basket, stock availability and the service offered. Check our delivery information and the options shown at checkout before paying. Ask us before ordering if you need food for a particular date.
Can I change my order, address or delivery details?
Contact us as soon as possible with your order number and the change you need. We will check what is possible. Changes may be unavailable once packing or dispatch is under way.
What if something is missing, damaged or incorrect?
Tell us as soon as you notice a problem. Include your order number, the affected item and a short description. Keep the packaging and take clear photographs of damage or incorrect items so you can share them with our team if requested.
Where can I find ingredients, allergens and dietary information?
Read the individual product information and always check the label supplied with your order, as recipes and manufacturing details can change. If an ingredient or allergen detail is missing, ask us before buying. Do not assume that every item in a collection or hamper has the same dietary suitability.
Can I send a gift directly to someone else?
Use the recipient’s name and address as the delivery details, and check the postcode carefully. Make sure someone can receive and promptly unpack any chilled items. Check the selected gift product for what is included.
Can I return an item?
Please contact us before sending anything back so we can advise on the next steps. Perishable food has special return restrictions. For damaged, faulty or incorrect products, tell us what has happened. See our refund policy for the current terms.
Can I order for delivery outside the UK?
Selected products can be sent to selected international destinations by custom quote. Please contact Rowies with the products, country and postcode before placing an order. Available services depend on the destination and products.