Good questions. Useful answers.

An Aberdeen buttery is also known as a rowie. Our Rowies collection includes traditional Aberdeen rowies made in Aberdeen. Open each product for its pack size and current availability.

Choose a pack of 4 or a larger quantity of 12, 20, 40 or 80 rowies, subject to availability. The larger quantities contain multiple packs: for example, 40 rowies means 10 packs of 4. Check the individual product title and quantity before adding it to your basket.

Check the delivery options shown in your basket and at checkout. If a preferred-date option is offered, it is a request and may depend on the destination, stock and courier service. For an occasion or a larger order, contact our team before ordering.

Your order confirmation acknowledges your purchase. It does not itself confirm dispatch. Check any dispatch notification for the status of your parcel, and contact us with your order number if you need help.

Delivery timing depends on your postcode, the products in your basket, stock availability and the service offered. Check our delivery information and the options shown at checkout before paying. Ask us before ordering if you need food for a particular date.

Enter your delivery address at checkout to see the available services and charge for your basket before payment. Remote postcodes and special services may have different charges or availability.

Use the tracking link in your dispatch notification if one is provided. Check your spam or junk folder if you cannot find it. If you still need help, contact us with your order number and delivery postcode.

Available delivery services depend on the destination and the contents of your basket. Check the options for your postcode at checkout. For chilled products or a time-sensitive order, please ask us about suitability before ordering.

Use a Saturday delivery service only if it is explicitly offered for your address at checkout. Choosing a Saturday as a preferred date does not by itself change a standard delivery service.

Check the parcel tracking first, then contact us with your order number if the parcel is overdue. Tell us whether your order contains chilled food or is needed for an occasion so we can investigate with the relevant details.

Selected products can be sent to selected international destinations by custom quote. Please contact Rowies with the products, country and postcode before placing an order. Available services depend on the destination and products.

Storage and shelf life vary by product. Follow the storage instructions and use-by or best-before date on the packaging. Ask us about the exact product before ordering if you need it for a later date. Do not assume that all bakery items have the same shelf life.

Check the freezing instructions on each product label. Freezing suitability varies, and a product should not be assumed suitable for freezing or refreezing. Contact us about the specific product if the information you need is missing.

Unpack your order promptly, inspect the products and follow the storage instructions on the labels. Refrigerate items marked “keep refrigerated” straight away. If a chilled item arrives warm, damaged or in a condition that concerns you, do not eat it; contact us with your order details.

Read the individual product information and always check the label supplied with your order, as recipes and manufacturing details can change. If an ingredient or allergen detail is missing, ask us before buying. Do not assume that every item in a collection or hamper has the same dietary suitability.

Contact us as soon as possible with your order number and the change you need. We will check what is possible. Changes may be unavailable once packing or dispatch is under way.

Tell us as soon as you notice a problem. Include your order number, the affected item and a short description. Keep the packaging and take clear photographs of damage or incorrect items so you can share them with our team if requested.

Please contact us before sending anything back so we can advise on the next steps. Perishable food has special return restrictions. For damaged, faulty or incorrect products, tell us what has happened. See our refund policy for the current terms.

Available payment methods are displayed at checkout. Check your basket, address and total before completing your purchase. If you need help with a payment problem, describe the issue without sending card numbers or payment security codes.

Use the recipient’s name and address as the delivery details, and check the postcode carefully. Make sure someone can receive and promptly unpack any chilled items. Check the selected gift product for what is included.

Check the gift and basket options when placing your order. If a message option is not shown, ask us before ordering so we can confirm what is possible. Please add your name to the message so the recipient knows who sent it.

Send an enquiry with the quantity, budget, preferred date, destination postcodes and dietary requirements. Let us know whether the gifts are going to one address or several, and whether you need a message or branded insert. We will confirm the available options before you commit.

Please enquire early for larger or seasonal orders. Include the date, quantities and products you have in mind so we can confirm availability and delivery options.

Start with Aberdeen butteries and explore cakes, traybakes, shortbread, biscuits and oatcakes. Our wider shop also includes Scottish savouries, cheese, deli favourites, tea and coffee, and food gifts. Product availability is shown on the individual listings.

Use our contact form and include your order number, the email used to order and the delivery postcode. Tell us which products are affected and what help you need.