Returns & Order Help

If your order has arrived damaged, is missing something or contains an incorrect item, contact Rowies promptly so we can help. Include your order number, the email address used to order, delivery postcode and the affected product names.

Give us the details

Describe what happened and keep the product packaging. Take clear photographs of damaged or incorrect items so you can share them with the team when requested. If food arrives warm or in a condition that concerns you, do not eat it; ask our team for advice.

Before returning anything

Please contact us before sending a parcel back. Food products can have specific return restrictions, and our team needs to confirm the appropriate next steps for your order. Read the returns and cancellation sections of our terms of service for the current store conditions.

Changes and cancellations

Contact us as soon as possible if you need to change an address, product, quantity or requested date, or cancel an order. We will check what is possible before packing or dispatch. Changes may no longer be available once an order is being prepared or has been sent.

Delivery problems

Check the courier tracking first, then send us your order number and an explanation of the problem. Tell us if your parcel includes chilled products or is intended for an occasion.