1. Contract

All purchases form a contract between the purchaser and All Over Foods Ltd, trading as Online Cheesemonger, The Scottish Store, Buy Haggis, or Rowies Online.

2. Governing Law

These terms and conditions are governed by Scottish Law. By placing an order, you agree to the jurisdiction of the Courts of Scotland.

3. Shipping Information

• Orders are dispatched to the delivery address provided. We are not responsible for errors in addresses or postcodes given by the purchaser.

• Email and local contact phone numbers (preferably mobile) for the recipient must be provided.

• Delivery delays due to incorrect addresses, customs clearance, or rearranged delivery dates are not our responsibility.

• Perishable goods are dispatched in insulated packaging; refunds are not available for perishable items once delivery attempts have been made.

• Haggis may be dispatched frozen during warmer weather, and a note will indicate the eat-by date.

4. Customer Complaints

We will respond to complaints within 5 working days.

5. Quality of Goods

All fresh foods, including MacSween Haggis, are dispatched in insulated packaging to ensure freshness and comply with UK legislation standards.

6. Force Majeure

We are not liable for delays or failures in shipping caused by factors beyond our control, such as weather, compliance with laws, acts of God, wars, or labor disputes.

7. Privacy Statement

We comply with the Data Protection Act 1998 to protect your privacy. Information collected (name, address, contact details, payment information) is used for order processing and customer service. Sensitive information will not be collected without consent.

8. Stock Levels

Equivalent weights of haggis may be sent if the advertised weights are out of stock.

9. International Deliveries

• Due to Brexit regulations, deliveries are restricted to the UK Mainland.

• Natural-skinned haggis cannot be shipped outside the UK.

• The recipient is responsible for customs clearance and any local taxes or charges.

10. Returned Goods/Refunds

• Refunds require the return of goods, with return postage costs borne by the customer.

• Photographic evidence of damaged goods must be provided within 24 hours of receipt.

• Fresh food items are not eligible for refunds.

11. Weather Conditions

We are not liable for delays caused by bad weather. Refunds for goods or shipping charges are not available under these circumstances.

12. Orders for Chieftain/Ceremonial Haggis

Allow 3 extra days for shipping outside December and January, as these are made to order.

13. Hampers

Hamper contents may be substituted with items of equal or greater value if necessary.

14. Age of Consent

• Alcoholic products can only be ordered by and delivered to individuals aged 18 or over.

• Orders may be canceled if the buyer does not meet the legal age requirements.

15. Website Liability

We strive for website accuracy but are not responsible for errors, omissions, or any resulting losses. Use of the website implies agreement to these terms.

16. Right to Cancel

Cancellation rights end at dispatch for perishable goods. Orders may be canceled due to uncontrollable events or stock unavailability, in which case refunds will be issued promptly.

17. Payment Terms

• Payment is processed at checkout.

• We accept major credit/debit cards, PayPal, and other secure payment methods.

• All transactions are processed through secure payment systems for your safety.

18. Promotions and Discounts

• Only one promotional code can be used per order unless stated otherwise.

• Promotions and discounts cannot be applied retrospectively.

19. Subscription Services (if applicable)

• Subscription products can be modified or canceled before the next billing cycle.

• Refunds for subscription orders may not be available once the order has been dispatched.

20. Order Modifications

• Orders can be modified or canceled up until dispatch.

• Contact us as soon as possible for changes; requests after dispatch cannot be accommodated.

21. Liability for Loss or Damage

• We are not liable for loss or damage caused during transit. Claims must be made directly with the courier.

• Replacement or refund decisions are made on a case-by-case basis.

22. Gift Vouchers (if applicable)

• Gift vouchers are valid for one year from the date of purchase.

• Vouchers cannot be redeemed for cash and must be used in full in a single transaction.

23. Customer Responsibility

• It is the customer’s responsibility to ensure perishable products are refrigerated promptly upon delivery.

• Improper storage of products upon receipt voids any guarantee of freshness.

24. Allergies and Dietary Information

• Products may contain or be prepared in facilities that handle allergens.

• Please refer to specific product details for allergen information.

25. Environmental Commitment

• We use eco-friendly, recyclable packaging wherever possible.

• Customers are encouraged to recycle packaging materials.

26. Changes to Terms & Conditions

• We reserve the right to update these terms and conditions without prior notice.

• Updates will be published on our website, and continued use constitutes acceptance of changes.

27. Contact Information

• For inquiries, complaints, or further information, please contact us at:

• Phone: 01786 357 006

• Email: help@scottish-store.co.uk

28. FAQs

• Q: Can I choose a delivery date? Yes, select your preferred date during checkout.

• Q: What if I receive damaged goods? Send photographic evidence within 24 hours for review.