Delivery Information

                                                                                                                                    


General Information

 

·         You can place your order at any time of the year and select your delivery date at the checkout. There is a pop up calendar where you can select your preferred delivery date.

·         We send our haggis fresh so you can refreeze it but you need to use it within six months of freezing it.   

·         Shipping rates are calculated at the checkout and are based on the weight of your order.

  • Please also remember that weekends do NOT count for transit speeds. 
  • We do not deliver to UK addresses on a Monday as we do not want our haggis sitting in a courier's warehouse all weekend. If you have selected a Monday for delivery we will aim to delivery it on the Tuesday.  
  • We aim to despatch all orders placed before 1pm on the same day, subject to stock levels.
  • Please allow extra time during inclement weather.
  • Always place your order as early as possible to avoid delays and disappointment! 

·         Please note that we send all our MacSween haggis in insulated boxes with ice packs. Our UK shipping rate is £9.95 which may seem expensive, but we must use a reputable and fast courier, which does not come cheap.    

 

Transit Speeds

 

·         UK Express: allow 1-2 working days, although 99% are delivery in 1 day  

·         Europe Road Service: Netherlands, Germany & France: allow 2-3 working days

·         Europe Road Service:  all other European countries: allow 3-5 working days

·         Air Express to European destinations : allow 1- 2 working days 

 

Tips to avoid delay in delivery of your parcel

  • To help us get your order to you in plenty of time, please select a realistic delivery date at the checkout.
  • Please also add a mobile number or a reliable contact number in case our courier has to call you. 
  • You can also ask us to deliver your order to a neighbour or leave it somewhere secure, you can add this information at the checkout in the box titled "Add General Comments About Your Order Here".   

Tracking

Once your order has been despatched you will be emailed a tracking number from our courier so that you can track the progress of your order.

 

UK DELIVERIES (1-2 days)

  • We use DPD and Royal Mail for our UK mainland deliveries, 99% of them are delivered next day - although we cannot guarantee this. 
  • We offer timed services, before 10-30am and before noon - but these services are only available to the UK mainland.
  • We also offer a Saturday delivery service to the UK mainland.
  • Allow at least two days for the Scottish highlands and islands and other remote parts of the UK.

 

EUROPEAN DELIVERIES (2-3 days) 

We use DPD, TNT & DHL for our European deliveries, transit time is 2-4 working days, but for more remote destinations it can take 3-5 days. We also use TNT and DHL express air service for next day delivery to 99% of Europe, you can select that option at the checkout.

 

WORLDWIDE DELIVERIES (2-7 days)

Due to export restrictions, we are limited to where we can send some of our products to so our shopping system has been set up to reflect those restrictions. Transit speeds vary from 2-7 days and the shipping cost depends on the weight of your order. Please email us if you require further information.

 

All transit speeds are subject to favourable weather conditions.